Returns and refunds

Returns are allowed within 30 days after you receive the item.

A return is valid only if the item is unused, in its original packaging, with tags attached, and in the condition that you received it. A receipt or proof of purchase is also required. To start a return, you can contact us at vitalityshop315@gmail.com. We’ll send you a return shipping label, along with instructions on how to send your package, if your return is accepted.

Damages and issues

In case of a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately so that we can assess and resolve the issue.

Refunds

Once we receive and inspect your return, we will notify you whether or not your refund has been approved. If approved, you will be automatically refunded using the payment method used to make the original purchase. Also, please keep in mind that your bank or credit card company can take some time to process and post the refund.